Support

Support for Aicoso products

Email support@aicoso.com for product help, purchase-channel routing, and transition questions.

If you use one of our WooCommerce products today, need help with an older ePlugins reference, or have a Shopify planning question, start here. Aicoso handles product guidance directly; billing, renewals, and refunds follow the channel where the product was purchased.

Email support@aicoso.com → See support starting points

Include the product name, platform, purchase or discovery channel, and issue details. Support replies by email; no live-chat, account portal, or public response-time SLA is published at launch.

Tell us where your question started

One published email channel handles product help and routing. Marketplace billing, renewals, and refunds still follow the Marketplace purchase channel.

  1. Platform

    WooCommerce, Shopify interest, or general brand question

  2. Purchase channel

    WooCommerce Marketplace, WordPress.org, or an older ePlugins path

  3. Question type

    Setup, license, purchase-channel, refund-routing, upgrade, or transition help

Only direct support channel

support@aicoso.com

Documentation

Product guides and setup help

Contact guidance

Use one direct email route

Platform context

WooCommerce now, Shopify next

Billing / refunds

Purchase-channel routing

Transition answers

For existing ePlugins users

How we can help

Support that starts with a clear first step.

Use this support area to understand current product support coverage, what to include in your email, purchase-channel routing, and continuity answers for older ePlugins references.

If you are not sure where to start, review the support starting points below or email support@aicoso.com.

Start here if you are not sure

Aicoso support is intentionally simple at launch. Use the guidance below, or email the team and include a few details so we can reply with the best current next step.

  • Product name
  • Platform
  • Where you found or purchased it
  • Order, license, or account email if relevant
  • What changed or what help you need

Single route

support@aicoso.com
Support by platform

Choose the platform context first.

WooCommerce is active product support today. Shopify questions are handled as planning or general inquiries until live products exist.

WooCommerce

Active support category

If your question is about a WooCommerce product, premium purchase path, or setup issue, email support@aicoso.com. If the question is about Marketplace billing, renewal, or refund handling, include the purchase channel so we can route you correctly.

  • Product setup and usage
  • Premium product guidance
  • Marketplace billing, renewal, or refund routing
  • Support continuity for active products
Email support@aicoso.com → View WooCommerce products

Shopify

Planning only

Until live Shopify products exist, Shopify questions should be treated as planning or general brand inquiries through support@aicoso.com.

  • Shopify planning questions
  • Product-interest updates
  • General Shopify direction
  • No live product support published yet
Email about Shopify plans →
Support by purchase channel

Route by where the product relationship started.

Different discovery and purchase channels need different context. Aicoso can answer product questions directly, while Marketplace billing, renewal, and refund actions may need the Marketplace purchase path.

WooCommerce Marketplace

If you purchased or discovered a product through WooCommerce Marketplace, email support@aicoso.com with the product name and Marketplace purchase context. We can help with product questions and route Marketplace billing, renewal, or refund questions to the right purchase-channel next step.

Best for

Marketplace-listed WooCommerce products, product setup, and purchase-channel routing.

See starting points →

WordPress.org

If you are using a free product from WordPress.org, email support@aicoso.com with the product name and discovery channel. We will reply with the best current next step for setup help or current product guidance.

Best for

Free product users, setup questions, and current product guidance.

See starting points →

Aicoso support

Use support@aicoso.com when you need help with a premium WooCommerce Marketplace product, an older ePlugins reference, or routing for billing, renewal, or refund questions.

Best for

Premium product questions, transition continuity, and purchase-channel routing.

Email support →

Email support@aicoso.com with three details

Product name, platform, purchase or discovery channel, and any order/license context help us reply with the best current next step.

Email support →
Support expectations

Know what Aicoso handles directly and what follows the purchase channel.

This keeps customers from guessing while avoiding promises we cannot make without the Marketplace or WordPress.org account context.

Aicoso handles

Product help and setup guidance

  • Product setup and usage questions
  • Documentation and configuration guidance
  • Compatibility questions when verified information exists
  • Older ePlugins continuity questions
Purchase channel handles

Billing, renewals, and refunds

For WooCommerce Marketplace purchases, the Marketplace purchase path may be required for billing, renewal, refund, account, or receipt actions. Email Aicoso with the product and channel so we can route you clearly.

  • Marketplace account or receipt questions
  • Renewal and subscription account actions
  • Refund processing tied to the purchase channel
Include in email

Details that speed up routing

  • Product name and platform
  • WordPress.org, WooCommerce Marketplace, or older ePlugins path
  • Order number, license key, or account email when relevant
  • Short description of the issue and what changed
Billing, licenses, renewals

Premium customer routing, kept simple.

For premium WooCommerce Marketplace products, email support@aicoso.com for product guidance, access guidance, and help understanding the current purchase path.

Billing, renewal, and refund actions may need the WooCommerce Marketplace purchase channel. If your original purchase happened under the ePlugins brand, support continuity still applies and we will point you to the best current next step.

What we route through email

  • Premium product questions

    Setup, product fit, and next-step guidance

  • Billing, renewal, and refund routing

    Marketplace purchase-channel guidance

    Purchase channel may apply

  • License or access questions

    License, account, and access routing

  • Product path guidance

    Choose the right current product or next step

Transition reassurance

Using an older ePlugins product?

Aicoso, formerly ePlugins, is the current parent brand for our products and support.

Same team, same products, same support.

What this means for existing users

Your product line has not been abandoned, and the support relationship has not moved to a different company.

  • Products continue under Aicoso

    Existing WooCommerce products continue with the same overall product direction and support responsibility.

  • Support now lives with Aicoso

    Use the Aicoso support pages and support@aicoso.com for help.

  • Renewal and purchase-path questions stay routed

    Use support for license, access, billing, renewal, refund, and purchase-path routing.

  • We will point you to the current next step

    Mention the product, platform, and where you originally found or purchased it.

Read the transition FAQ Email support@aicoso.com
Need help finding the right path?

Email Aicoso with the product, channel, and question type.

Start with the support guidance on this page, or email the Aicoso team if you are unsure whether your question relates to WooCommerce Marketplace, WordPress.org, a premium purchase, billing or refund routing, or an older ePlugins reference.

Email support@aicoso.com See support starting points →
Email example

Three details help us respond clearly

Product: Share Cart URL for WooCommerce Platform: WooCommerce Channel: WooCommerce Marketplace

We use these details to reply with the best current next step for product help, purchase-channel routing, billing, renewal, refund, and transition questions.

Ready to send