Use this guide to decide what context to include when you email Aicoso support.
If you previously knew us as ePlugins, continuity still applies. Same team, same products, same support.
If none of the options fit, include the product name, platform, where you found or purchased it, and issue details. Support replies by email; no live-chat, account portal, or public response-time SLA is published at launch.
Every question still begins with the same direct email channel. The difference is the context to include.
WooCommerce Marketplace, WordPress.org, an older ePlugins path, or Shopify next
Documentation, setup, billing, renewal, purchase-path, or transition help
Email support@aicoso.com and we will reply with the best current next step
Only direct support channel
support@aicoso.comScan by platform or channel first, then email support@aicoso.com. If none of these match, use the general question option.
If your product relationship started through WooCommerce Marketplace, email support@aicoso.com with the product name and purchase channel. We can help with product questions and route billing, renewal, or refund questions to the right purchase-channel next step.
Marketplace-listed WooCommerce products, product questions, and purchase-channel routing.
If you are using a free WooCommerce product discovered through WordPress.org, email support@aicoso.com with the product name and discovery channel. We will reply with the best current next step for setup help or current product guidance.
Free WordPress.org plugins, install and setup questions, and general product guidance.
Use this path when your question is not clearly tied to a single listing or you need help with an older ePlugins reference, billing, renewal, refund, or the current contact path.
Premium product questions, transition continuity, purchase-channel routing, and unclear source paths.
Shopify is the next expansion track under Aicoso. Use support@aicoso.com for general questions or product-interest notes until live Shopify products exist.
Planning questions and early interest, not active product support.
Use this path if your question is about the rebrand, old ePlugins references, product direction, or if you are not sure which starting point fits your case.
Rebrand questions, continuity questions, and unclear cases.